« Guy Kawasaki Gives Us More Tips on Customer Service | Main | Southwest Airline's Job Audition »

Apr12
Recommended Book by Ken Blanchard
I visited Barnes & Noble today and browsed through Ken Blanchard's customer mania.jpgbook, Customer Mania:  It's Never Too Late to Build a Customer-Focused Company.   From what I read, it looks like a good book.  The book goes into detail on four key steps to building a customer focused company:

1.  Set your sights on the right target - be the "Provider of Choice" to your customers, be the "Employer of Choice", be the "Investment of Choice", and have a compelling vision that is shared by everyone in the organization.

2.  Treat customers the right way - determine the experience you want customers to have, listen to what your customers want, and implement an organizational structure so that your customer contact people are at the top

3.  Treat employees the right way - effectively recruit and hire good people, recognize employees on a day-to-day business, and be active in helping your employees plan their career with your company

4.  Build the right kind of leadership - being a leader is about serving the vision and the people who will make it come alive

The book is only $12.97 at Amazon.com (vs. $19.95 at the bookstore)...


0 Comments/Trackbacks




submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Guy Kawasaki Gives Us More Tips on Customer Service | Main | Southwest Airline's Job Audition »

Advertise

Related Resources

sponsored ads



subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

Alltop, all the top stories

BlogBurst.com


Successful and Outstanding Blogger
QAQnA Mug Club

Stats:

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



CustomersAreAlways is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb