Hosting Hoopla published an article by Johnder Perez titled How to Provide Exceptional Service, which is dedicated to all of you online businesses out there. Here's what John recommends:
Live Support - an easy way for customers to seek assistance and a cost effective means for your representatives to provide technical support.
Help Desk - gives you the ability to keep customer queries organized, and provides an efficient way for you to resolve all of the issues that may arise.
Forums - an effective means to encourage a free flow of communication between them and their customers
Toll Free Number - giving your customers a toll free number they can call for help is another great way of establishing that ever so important rapport with them.
E-Mail - answer all of your e-mail, and answer them as soon as possible
Read the whole article here...
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