
Remember when I emailed Carl's Jr to ask them:![]()
What is your customer service policy?
I received this email back from them:
Dear Ms. Palma:
Thank you for taking the time to share your comments with us.
We have forwarded your message to the appropriate department for their
review. However, we do not have any further information for you at
this time.
Please feel free to contact us again at any time.
Sincerely,
Kate
Carl's Jr. Guest Response
On the Web at www.carlsjr.com
I thought it was a simple enough question, but somehow it was interpreted as a complaint on my behalf. I receive a phone call from Linda Juarez (I forgot her title) yesterday asking if I had a problem with a recent visit in one of the restaurants. She informed me that she had received an email from the Vice President of Operations regarding the matter.
I told Ms. Juarez that there must have been some misunderstanding because I simply just wanted to know what Carl's Jr customer service policy is. I guess I should have been more detailed when I contacted them the first time.
Ms. Juarez informed me that they "are definitely there to please our customers". I was impressed that she took the time to call me instead of sending me a scripted email.








I'm a big time fan of your food. However the store I normally stop at which is on the cornor of Harbor and Mac Carthur in the city of Santa Ana Ca has so many Illeagal day workers standing in your parking lot I will no longer go there. Please clear your property of these people so I can again enjoy your restarant. Thank you
Posted by: Dean Mc Whorter | June 2, 2006 11:33 AM | Permalink to Comment