Devoted to customer service and the principles of exceptional customer services

I deeply regret to share this, carl's junior at bristol and 17 th street I was treated like a beggar by one of cashier name Daisy, on june 7th sat at 9 am.I ordered hash browns and I took little longer to pay looking for some change.She become impatietnt stated with rude voice that other customer is waiting and the food served (hash browns) was cold.I wanted to see the manager but she said that the manager is not available.Her attitude was very unwelcoming, and unfriendly.My humble request is to see that all the customers are treated equally irrespective of thir skin color, race, or any other ethnic origin. I am an Asian with brown skin color and I felt like that might be the reason I was treated differently.Thank you for your attention.Looking forward to see better customer service in future.

At 5:30 p.m. on Saturday, 11/08/08 we went to the Carl's Jr. on San Gabriel and Broadway - San Gabriel, California. We had to wait about 7 minutes before someone was able to take our order - Vicky was aware we were waiting and said that she will be right back to take our order. Two male workers were behind the counter but they were telling each other to take our order and playing behind the counter as we observed. Once our order was placed and while we were waiting for our order, one of the workers dropped the large stack of plastic cups and a stack of small paper cups on the floor - I was wondering what they were going to do with the cups - they just picked-up the dirty cups and stacked it back-up on the counter. Obviously, the cups were DIRTY and UNSANITARY. They should not stack the cups so high that they fall on the floor. They should have a cup holder so all the cups can stay clean and people would not get sick from drinking from DIRTY CUPS.