Imagine visiting a foreign country, hopping into the hotel cab, and the driver greeting you with a "Happy Birthday!" Wouldn't that be suprising, to say the least? Well, this happened to Mr. Lam on his recent visit to Myanmar.
" In Singapore, we talk so much about customer service. But I tell my friends, wait till you go to Myanmar. Take the hotel where I stayed for example (Singaporean-owned Grand Plaza Park Royal). One evening, when I finished my lectures and got into the hotel car, the driver greeted me with a “Happy Birthday Mr Lam”. Apparently, they found out from my passport particulars that it was my birthday that day. When I reached the hotel, I was similarly greeted by several of the staff. When I got to my room, there was a huge birthday cake waiting for me."
See? Isn't it the little things that make a difference?
Mr. Lam, I present to you the Good Customer Service Story Award :)
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