Do you know the difference between great service and great services? Steve over at StraightUpSearch.com gives us the scoop on what it means to offer "great services" vs offering "great service":
"The difference is that great services can be easily imitated, but great service on the other hand, cannot."
Yes, you can have all the bells and whistles when it comes to product offerings from a company, but if its not coupled with outstanding customer service, what's the point?
Steve says:
"All too often, companies overlook customer service training in order to allocate their resources elsewhere. And it's understandable - after all, training is expensive. But if that investment can lead to a distinct competitive advantage, is it not worth it?"
Heck yeah it's worth it! But not too many companies think this way. So sad.
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