Well, this happened to Dhar when he sent in his camera to Fuji to be repaired and "were dragging their feet". But what happened next surely made Dhar happy:
"One mail to Fuji guys and they swing into action. Harmeet, the Fuji employee at India, personally called me on 5th April and promised to have the defective part flown in from Hong Kong / Singapore within 10 days. Yesterday, I got a call from Harmeet. My camera has been repaired fully and as a small compensation for the inordinate delay, it will be personally delivered to me at my home. In addition, Harmeet said they will be providing me with a set of rechargeable batteries along with a battery charger as a complimentary gift.... While Fuji may have taken time to get things functioning, they do know how to keep their customers happy."
And for that, Dhar, I award you the Good Customer Service Story 
Award :)
Hey Maria,
Glad that you liked the story. I just wish more companies were proactive and acted like Fuji.
Just curious, how did you land up at my blog?
Cheers,
D.
Posted by: Dhar | April 17, 2006 7:06 PM | Permalink to Comment