Devoted to customer service and the principles of exceptional customer services

This is a follow-up to my post "Follow-Up With Your Customers".  Do you understand what it means to follow up with a customer?  Well, if my brief post last month didn't clear it up for you, then I recommend reading the very detailed "Follow-Up" series at Service Untitled care of Meikah, who has this to say about follow-ups:

"Had they been persistent and made follow-ups (not that we’re playing hard to get), they could have won us over. They have a thing or two to learn from telemarketers and insurance salespeople." 

If you still don't know what it means to follow-up, I'll make sure to follow-up with you in a couple days...