Andy Smith has decided to switch dentists. Why you ask? Why else? 
But that's not what I learned from Andy today. I discovered this thing called EQ - emotional intelligence, that is. I believe EQ is something more important than IQ when it comes to customer service. Andy has a great Squidoo lens that gives us an overview of what practical EQ is and offers some great resources to help you develop yours.
I agree with Andy, the businesses that are going to succeed in the next century are the ones that are focused on people and go above and beyond what they have to do!
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