Every customer is different. You have some customers that are outgoing and friendly, some that like to be left alone, some that need that personal attention, and so on. In the beginning of my journey into customer service world I would get upset and take it personal when I greeted someone and they ignored or tried to avoid me. How dare they!
But as the years went by I got better at reading customers. I can now determine what type of customer they are within 30 seconds of entering the store. Gary Bourgeault at ManagersRealm.com talks about his way of dealing with customers:
"I know with myself I will look at their body language and their faces (discreetly) to see if they need assistance or are just browsing around. I have found this much more effective in sales and customer ease."
Working in customer service definitely helped me with my psychology degree!
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