Devoted to customer service and the principles of exceptional customer services

Teamwork isn't something leaders talk about it is something they do by getting everyone focused on a single, shared objective.

With that said, a customer service culture isn't created by shouting "teamwork" from the rooftops, it is created by holding people accountable for meeting the objective. Managers need to become leaders and quit shouting teamwork and start getting it like leaders do by making people step up the the plate and "git r done" (meet the objective).

Please quit shouting teamwork as a solution to every problem...that's a cop out.

I'd like to see much more of the reward system for folks who reach beyond themselves and help others. Thanks for showing us what it looks like, Maria

Mick,

I agree with you - leaders should lead by example, not just talk-the-talk. Managers who constantly scream "teamwork" aren't doing anything to motivate their employees.

That said, I do believe that you cannot have a successful business without it, though. It's the duty of managers to create that atmosphere of teamwork.

Thanks for your thoughts...

Ellen,

We as humans thrive on rewards and just simply being acknowledged for a job well done. I think it's not only important in business, but in our personal lives as well.

Thanks :)