Oftentimes it is frusterating when you ask a coworker for help and they're not very giving. What do you do when this is the case?
Excellent service to our customers is certainly a must, but we often forget that our coworkers are customers as well - internal customers, that is. It is important for everyone in the company to realize that service should be top priority in ALL functions of the organization, not just with external customers. Creating an atmosphere of sharing begins with the managers and top level executives.
If you're a manager, remind your employees that helping a fellow coworker will encourage them to return the favor in the future.
It's all about teamwork. Teamwork coupled with excellent service creates successful businesses.
Teamwork isn't something leaders talk about it is something they do by getting everyone focused on a single, shared objective.
With that said, a customer service culture isn't created by shouting "teamwork" from the rooftops, it is created by holding people accountable for meeting the objective. Managers need to become leaders and quit shouting teamwork and start getting it like leaders do by making people step up the the plate and "git r done" (meet the objective).
Please quit shouting teamwork as a solution to every problem...that's a cop out.
Posted by: Mick Hager | April 28, 2006 12:04 PM | Permalink to Comment