Devoted to customer service and the principles of exceptional customer services

Here's an interesting customer service tip from the Business Processing Outsourcing Blog:

"Your voice can have a positive or negative effect on your interaction with a customer. Speak at a rate that is comfortable for your customer. A good rule of thumb is to speak at a rate of 160 to 180 words per minute."

I thought it interesting in that I never would have thought to measure my rate of speech in terms of words per minute.  Many of us are familiar with measuring our typing speed, but rate of speech?

Which brings me to a technique that helps you check your rate of speech... http://www.wmich.edu/grad/gatraining/TAcheck.htm