Last week my fellow writer over at Call Center Script, Jam Mayer, 
talked about this new technology that call centers have implemented. It captures the customer's information and gives them the option to receive a call back from the company.
Avon uses this system for its sales representatives. When I was a rep I used the option a few times and I found it to be very convenient. Sometimes it took awhile for them to get back to me, but it beats sitting on the phone and waiting forever...
Why don't more companies offer this option?
Jam says in her post, A Long Queue and Callbacks:
"The answer is COST. The ultimate goal of any center is to answer all the calls in the queue and ensure FCR (first call resolution) to maintain good customer relationships and satisfaction...."
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