Is customer service more than a smile and being cordial? Well, those of you that have been a reader of this blog know that of course, it's more than that!
For those of you that think customer service is just a smile and being cordial... that idea will change, as it did for Blake Snow. About a year ago Blake made a post at his blog saying, " Customer service is equivalent to how you cordially serve your customers to make them happy."
But now....
Today, this is Blake's defintion:
" However, being nice and cordial isn't customer service, that's just something a good human being does. Being understanding, maintaining a willingness to help, and striving to keep a customer feeling at ease when problems arise is good customer service. It's easy to be nice when all is going well, but when issues come up, that's more difficult. It's at that moment when good customer service can fail or be realized."
Ahhh...we live and we learn...
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