I just read this article by Jeffrey Cufaude titled "The Swerve". Many of
us do this in life, swerve - we try to dodge obstacles in our way and we try to get by on doing as less as we can...Jeffrey's used the analogy of swerving through others' lanes while driving.
In other words, most people in customer service nowadays don't want to face the challenges, they don't want to go the extra mile, and they want the easiest way to get that time punch when it's time to go home.
I quote here what Jeffrey says about swervers:
"...Increasingly I feel like we are becoming a nation of swervers, not respecting the reasonable guidelines marked on the pavement of life and instead doing things on our own terms with little of thought about the implications of our sloppiness.
You see swerving in the indifferent or sullen attitudes of counter workers at most fast food restaurants, in the faces of beleaguered airline employees whose understandably drained expressions only exacerbate the hell that domestic travel has rapidly descended into..."
So, are you a swerver?
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