Devoted to customer service and the principles of exceptional customer services

As a manager we want all our employees to provide excellent service, right? Therefore, providing excellent service begins from the top down.  It starts with you, the manager, because you are the one they see everyday. 

Managers must value their employees like they value their business.  They must take their employees seriously like they take their business seriously.  In turn, the employees will value the work they do. 

In reading The E-myth by Michael E. Gerber, a passage on this topic of valuing work caught my attention:

"And we do that by making sure they understand the idea behind the work they're being asked to do....there was an idea behind the work that was more important than the work itself." 

I think it is important that we understand the deeper meaning behind the work that we do.  It's not just about "serving" the customer, it's about making people feel valuable as human beings.  It's in this realization that we no longer view it as "work", but as a way of helping to create a better, more beautiful, and loving world.