Devoted to customer service and the principles of exceptional customer services

Thanks Maria for pointing out this one. Being in the customer service industry and agents handling 50 calls a day is a hard job. We always dread those who call in just to make it harder. If we could have customers treat us as human beings then it would make it easier for us. Good on you mate!

Meloukhia is partly right and then a resounding no. Yes, there are a handful (small) that go through life with something biting them on the back side and no matter what that’s the way it is. I feel sorry for the rep or clerk, or owner that has to deal with these aborigine mentalities.

However, studies do show that most disgruntled customers have a right to be frustrated disappointed and to feel slightly used and stepped on. Instead of ducking the bullet maybe as business people we need to catch it between are teeth, swallow a humble pill and actually listen to them vent and solve the problem.

It’s far more important to provide a reason and the motivation for good customer behavior than to play the blame game. No it is never fun dealing with rude over heated customers, but then maybe they are that way for a reason. Solve the reason and you have a customer for life.

Thanks Jam and Tim for your comments. I think that Meloukhia was referring to those customers that are just plain rude for no other reason than they just feel like being that way...
Customers that throw their trash around in your store or feel like they're royalty and you should suck up to them.