NewsWire Today just announced that Rosanne D’Ausilio, Ph.D, has 
released a new book titled How to Kick Your Customer Service Up A Notch. This book offers 60 tips on how to improve your customer service.
Rosanne, an industrial psychologist, consultant, and president of Human Technologies Global, Inc., has also written a couple other books on the topic of customer service:
- Wake Up Your Call Center: Humanize Your Interaction Hub - Rosanne's best seller
- Customer Service and the Human Experience
Human Technologies Global provides:
* Call Center Consulting
* In-depth needs analyses
* Instructional design
* Live, customized world-class customer service training
* University Certification from Purdue University's Center for Customer Driven Quality - for front lines as well as for facilitators in train-the-trainer formats.
* Certified Benchmarking Auditor from Purdue University's Center for Customer Driven Quality
* Executive Coaching
* Keynote Speakers-Globally
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