Are you wondering why your website isn't bringing in any sales? Here are some statistics I found via a "Inter Web Entrepreneur". Some interesting things to think about if you have an online business:
1. 75% of all e-shopping carts are abandoned before the purchase is actually complete?
2. Nine out of 10 shoppers who abandoned their carts did so because of a lack of customer service.
(Web Merchant, Fall 2003, Cybershopper Survey)
3. 72% of respondents said that customer service is critical in shopping satisfaction.
4. Less then one percent of all ecommerce Websites offer live customer assistance.
(eMarketer, June 2002)
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