Devoted to customer service and the principles of exceptional customer services

It's almost the end of my working day for me and I'm skimming through customer service stories.... I come upon Dave's blog who certainly likes to "Play Well With Others".  His humorous story had me bellying over with laughter - certainly a great way to end the day!  You'll have to just read the whole thing at his post, Now THAT'S Customer Service

I do have to point out (and I'm sure Dave learned this) that it's better to have a meeting with your crew to discuss an issue like that!  However, I do like what Dave says in his email to his team:

"As I've said before, customer service is the backbone of our success. As a new and highly-contested business, we must shine at every moment. No exceptions. If we cannot earn the basic respect and trust of our clients from the moment they contact us, we'll never get the opportunity to show them how well we work and add value to their daily lives."