If you really want to know how to interact with customers and offer exceptional customer service, I highly recommend reading Jake McKee's posting at his Community Guy blog where he offers his customer service advice. Here's Jake's how-to list, "The Customer Interaction Manifesto":
- Honesty is not only the best policy, it's the only policy
- Survey the landscape.
- Their cause is your cause. Join it.
- Listen. Always.
- Share. A lot.
- Drive the process, but stop for directions
- Walk a mile
- Learn to take a good beating
- It's your family - fight for it, defend it
My favorite piece of advice is the first one on the list - honesty in all dealings is the only way to do business!
Glad you liked it!
Posted by: Jake | March 21, 2006 11:05 PM | Permalink to Comment