Devoted to customer service and the principles of exceptional customer services

Before working at Nordstrom, every job I was hired for in customer service did not provide any real "customer service" training.  I was hired because I had prior experience in customer service, so I was usually just "thrown out to the wolves" on my first day of work.  Most of my training involved product knowledge and company rules, policies, etc.  Now I understand why Nordstrom is at the forefront of retail business.  They invested in customer service training. 

For some, the cost of a customer service program may seem too high, but for the long-term reputation of the company, it is truly worth the investment. Think about the unnecessary things owners spend money on to make customers like them, fancy furniture, capuccino makers, or limo rides to the office (I know somebody who does this!).  Instead, business owners should put that money into a great service program.  For the long term, implementing a structured customer service training program would be highly beneficial to any company.