And if you're a company like 3M, a very big corporation I might add, it really should be in your best interest to listen to the customer or you could end up on someone's blog, like Mike Fletcher, and post this:
" I can accept that problems will occur with new hardware from time to time. It was 3M utter denial about these problems which frustrated by small business and our clients. 3M appeared not to care about us and certainly did not actively engage with us in resolving the problems.
3M can tell us that they have learnt their lesson all they like, that learning has come too late for us. They had an obligation to address the problems in their touch screen manufacturing a year ago."
If you have problems with your service, customers will be understanding provided you are honest and come forthright about any discrepancies. But "utter denial" and not taking any steps to resolve the problem could ulitmately lead to the demise of your company. One angry customer can make a difference!
» Customer Service in 3 Words or Less from CustomersAreAlways
As you may or may not know, I've become a huge Twitter fan. Except for the minor glitches here and there, Twitter has been a fun way to interact with others in cyberspace. I've been asking my followers at Twitter... [Read More]
Tracked on: June 17, 2008 11:17 PM | Permalink to Trackback