Ah, a man after my own heart: Guy Kawasaki. In a recent post he 
offers his advice on how to be a good customer. In bullet points, this is what he has to say:
1. Understand the dynamic (i.e. be nice)
2. Understand their needs - put yourself in their shoes; It's not easy working in service!
3. Be important
4. Make them smile
5. Don't try to buy your way in
6. But do express your gratitude on the way out
7. Never complain.
8. Rack up the karmic points
9. Accept what cannot be changed
The truth of the matter is, we're all human with needs. We all want to feel important, we want to be understood, and we hope that others can empathize with us. It's a matter of respecting each other no matter who you are, no matter what position you are in.
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Books by Guy Kawasaki:
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