I've subscribed to the Internet Marketing Center's newsletter for 
several years now. Corey Rudl, who recently passed, was one of my biggest inspirations and actually helped me start my own business through all his informative and knowledgeable newsletters.
What I learned from Corey, besides persistence, is that one way to get and keep customers is to offer lots of valuable content and information.
Since Corey's passing, Derek Gehl, his very good friend, has taken over Internet Marketing Center and has done a very good job in continuing Corey's legacy of providing excellent service and internet marketing expertise.
Derek recently posted his view of internet customer service on his blog:
"I am absolutely blown away but the lack of customer service that exists on the Internet today! So many e-businesses feel that because they are an Internet business and never actually have to ‘face the customer’ in person, they do not need to answer the phone, reply to an email, etc. once the sale has been made."
So, if you're one of those business people who doesn't answer emails, I have one question for you....Why?
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