When I was training to be a real estate agent, my trainer told the class that if you don't really care for the client, pretend to care for them. That statement didn't sit with me too well. I don't like to be fake and pretend to care, that's just not me. However, I know as salespeople at times we have to help people we don't really care about or want to help.
What do you do?
I know an fellow agent who ended up "firing" her client because she couldn't stand to help the person anymore. The client was way too demanding and unreasonable.
And sometimes you just have to do that - fire your customer. Simply tell the customer that you know someone who could better assist them with their needs - then go find someone who can (most likely a manager). It's better than dealing with the stress!
» The Most Debatable Topic In Customer Service from CustomersAreAlways
This of course is referring to those customers that are just not worth the effort. Yes, sometimes we just have to do it, and thank Goodness it's a very rare occasion. And it's usually the customer who should ac... [Read More]
Tracked on: April 29, 2006 10:34 PM | Permalink to Trackback