« Using CRM To the Best Of Your Ability | Main | And The Customer Service Revolution Begins... »

Mar25
Dear Customer, You're Fired!

When I was training to be a real estate agent, my trainer told the class that if you don't really care for the client, pretend to care for them.  That statement didn't sit with me too well.  I don't like to be fake and pretend to care, that's just not me.  However, I know as salespeople at times we have to help people we don't really care about or want to help. 

What do you do?

I know an fellow agent who ended up "firing" her client because she couldn't stand to help the person anymore.  The client was way too demanding and unreasonable. 

And sometimes you just have to do that - fire your customer.  Simply tell the customer that you know someone who could better assist them with their needs - then go find someone who can (most likely a manager). It's better than dealing with the stress!


3 Comments/Trackbacks




» The Most Debatable Topic In Customer Service from CustomersAreAlways
This of course is referring to those customers that are just not worth the effort.  Yes, sometimes we just have to do it, and thank Goodness it's a very rare occasion.  And it's usually the customer who should ac... [Read More]

» Before You Hire, Try To Make Good from CustomersAreAlways
I'm sure that we all have our share of bad customers.  Sometimes we may decide to fire them, but other times it may be best to simply try and turn the situation around. I'm a big affirmation person, so I... [Read More]

» Customers With a Few Loose Bolts from CustomersAreAlways
Sprint recently received a great deal of attention for firing some of their customers and some of us got a little riled up about it.  How could Sprint do that?  Many thought that it was absolutely wrong and I shared... [Read More]

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Using CRM To the Best Of Your Ability | Main | And The Customer Service Revolution Begins... »

Advertise

Related Resources

recent comments

    sponsored ads



    subscribe


    Prefer Email?
    Subscribe below-

    Enter your Email:


    Powered by FeedBlitz What's this?

    Current News

    Support This Blog

    blogroll


    Alltop, all the top stories

    BlogBurst.com


    Successful and Outstanding Blogger
    QAQnA Mug Club

    Stats:

    business social media

    Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

    BIZZlogos - Add your logo - free link to your site
    BIZZphotos - Add photos of your products and people
    BIZZprofiles - Submit your profile and build your online visibility
    BIZZspotlight - Spotlight your business with free links
    BIZZvideos - Videos about businesses, products and business people.
    BIZZbites - "Digg" for Business - Submit your articles and posts

    Know More Media - Customer Service / Services

    know more media network

    View Network Map

    Network Feed List (OPML)

    Know More Media Network
    Feed


    we support unitus

    PRWeb

    Influencer



    CustomersAreAlways is a member of the Know More Media network of business related blogs.

    Here are some current headlines from some of our business publications:

    ProductivityGoal

    CallCenterScript

    AdHurl

    TheBizofKnowledge

    LandingTheDeal

    CustomersAreAlways

    HealthCareVox

    BrainBasedBusiness

    TheInsurancePolicy

    MarketingBlurb