
If you're looking for a great resource on customer service, I
recommend visiting Customer Service Zone. This is the website of Robert Bacal, who has been providing customer service information for over 15 years and conducts customer service seminars. Bacal has written a couple books, including Defusing Hostile Customer Workbook, Perfect Phrases For Customer Service, and Conflict Prevention In The Workplace - Using Cooperative Communication.
There are many customer service related articles at Customer Service Zone written by Bacal and guest contributors. There is a customer service discussion list and you can also sign up to receive tips and techniques, and service scripts.








Just came across your blog, and noticed that you gave a glowing review of my site, The Customer Service Zone, and my two books on the subject. Thanks for the positive feedback.
Posted by: Robert Bacal | April 6, 2006 3:36 PM | Permalink to Comment