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Mar29
Customer Service Zone: A Great Resource

If you're looking for a great resource on customer service, I Perfect Phrases For Customer Servicerecommend visiting Customer Service Zone.  This is the website of Robert Bacal, who has been providing customer service information for over 15 years and conducts customer service seminars.  Bacal has written a couple books, including Defusing Hostile Customer Workbook, Perfect Phrases For Customer Service, and Conflict Prevention In The Workplace - Using Cooperative Communication

There are many customer service related articles at Customer Service Zone written by Bacal and guest contributors.  There is a customer service discussion list and you can also sign up to receive tips and techniques, and service scripts.  


4 Comments/Trackbacks




Just came across your blog, and noticed that you gave a glowing review of my site, The Customer Service Zone, and my two books on the subject. Thanks for the positive feedback.

Robert,

My pleasure! It's one of my missions to spread the good word :)

Thanks. I don't want to be one of those interminable bores that spams every other blog on the planet, but FYI, I've just set up my own blog called Bacals Workplace World at http://workplaceworld.blogspot.com/

I'll be doing some material on customers in the future, but right now, just trying to get back into writing mode, and doing some fun pieces.

Custome service are great resource for giving the latest information about the latest product.This is the best resource for growth and the development of the company. Running a business has its personal challenges as it is a era of competition. The movement of the customer is increasing towards the customer care , as cusmoter care is such a place where each & every customer is getting full & satisfactory response what they want . Customer acts like a soul for the business, as business totally depends upon the customer satisfaction.

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