Devoted to customer service and the principles of exceptional customer services

helo sir/madam

i m requesting to my gprs
i m using for 6 days but tillnow cnt use it properly server is busy
showing more sever is busy
if u have any solution pls solve my problem
i m geting net properly

Someone has order jokes on my phone and I didn't I don't have it that way and I would like my money back I have 4 kids to take care of I don't need to order any jokes I who like to know what is going on here because yaw texted me and said that someone did and it costing me $5.99 I want it back I have very important calls to make for my kids not to get jokes and yes I am going to confront a freind to see if they did this.

thank you
Deitra Moreno

CFSD

my self is ranjit kaur sandhu. i want to organise a cultural event in the sanjose university california. if you interested for the sponsership. contact me on the mobile 9915245007. please take immediate action

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Firstly, airtel has by far the worst connections today. I am unable to send sms', but i can make and receive calls. Please explain why. And i'm able to receive messages. Airtel is the height of annoyance these days. Customer care numbers, dont let me reach customer care. you're crappy recorded messages are what we get instead. Please can i talk to a human being for christs' sake? I've been trying to contact them via mail, this must be my 100th, PLEASE TAKE ACTION ALREADY.

Dear Sir,
i want to take a new connection for networking in my office, so Please tel about ur plans by whom we can take part & what is ur requirment, what is the expences.
contact no.0591-2451514, 0591-3253069
ok.

my number is prepaid. just want to convert it into post paid. kindly suggest me

mobile no.9818619059

respected sir,
MY SIM CARD IS IN COMBIFLY PLAN . WANT TO CONVERT IT ON NORMAL PLAN SO PLZ CONVERT IT.
DO IT NEEDFULL

THANK U,
NILESH D PATIL

dear airtel service,
i take postpaid group connection in my office, ur representive first says there is no security deposit. he activated sim , then after he asking money. at first he asked very pleasent manner, now he is talking very rudely, he is disturbing my work. that why i want cancel my number , ur company is very reputed company. but ur agents misbehave with custumer and ruin the name of ur company. because of this situation ur company lost 50 post paid connection in our cug. so plz take action as early as possible. my number is 9989487797

Dear Sir,
My mobile no. is 9949240377. thie is post paid card. i have taken this connection last month. already i have paid one bill. But till now i have not received even the bill statement. please send it as early as possible to my postal adddress.

Thanking you

A.R.Reddy

Plot no.176, Plot no.101,
Recon!s Mythry Towers
Phase 3
Borabanda Hyderabad-500 018.

This is the worst service from airtel post paid u the people think that we are so clever so fools u mannerless people of airtel post executive from Khan latef khan he has given me the post paid connection by taking 600/- advance from me and even not activated by sim for 40 days what's the hell is going on in airtel when the consumer is came to airtel office at malkpet the executive who is adviced me that pay 1000/- i will activate it with in 2 hrs for what purpose he is not telling just i will activate if u have necessary worst service from airtel that's why i have taken TATA INDICOM POST PAID my no is 9247795663.

This is the worst service from airtel post paid u the people think that we are so clever so fools u mannerless people of airtel post executive from Khan latef khan he has given me the post paid connection by taking 600/- advance from me and even not activated by sim for 40 days what's the hell is going on in airtel when the consumer is came to airtel office at malkpet the executive who is adviced me that pay 1000/- i will activate it with in 2 hrs for what purpose he is not telling just i will activate if u have necessary worst service from airtel that's why i have taken TATA INDICOM POST PAID my no is 9247795663.

i want to my bill report

dear sir/madam
i am mirza arfath ulla baig & my mobile no;9880270624 i want to know my bill report
thankyou
your faihtfully
mirza arfath ulla baig

MY MOBILE NO. IS 9987326595. I HAVE MANY COMPLAINTS REGARDING DEDUCTION OF WRONG DEBITS IN THE SMS PACKAGE OF RS. 102/- BUT IT SEEMS THAT WHEN WE COMPLAIN THE ATTENDANT SAYS THAT WE WILL KNOW YOUR WRONG DEBITS TOMORROW ONLY AND THAT THEN THE COMPLAINT IS NOT LODGED.TILL TO-DAY, EVEN NO ACTION IS TAKEN ON MY EARLIER COMPLAINT NO. 110266242200 DT. 2/11/07 AND ALSO ON 06/11/07 WITH PRAVIN AT 8.45P.M. THE SAME COMPLAINT WAS REGISTERED SIX MONTHS WHEREBY THE MATTER WAS REFERRED TO YOUR MUMBAI OFFICE AND THE CHAIRMAN, BHARTI AIRTEL BUT STILL NO CREDITS ARE AFFORDED. I HOPE YOU BELIEVE IN PROPER CUSTOMER SERVICE AND IF THIS KIND OF SERVICE IS ENFORCED UPON BY THE CUSTOMERS A DAY WILL COME WHEN THE MATTER WILL BE FURTHER REFERRED TO TRAI AND COMPLAINTS GRIEVANCES CELL. I HOPE YOU WILL DEFINITELY LOOK INTO THE MATTER SERIOUSLY AND ARRANGE TO REPLY ME AT THE EARLIEST.PLEASE TREAT THE MATTER AS MOST URGENT. ALSO PLEASE PROVIDE THE TELEPHONE NOS. AND FAX NOS.AND MAIL ID OF TOP MANAGEMENT SO AS TO APPRISE THEM OF THE LATEST DEVELOPMENTS. THANKING YOU

how do i recharge my airtel prepaid using my sbi account ,online

I want to know on whose account is this phone : 9966112315. plz provide me with the owner's name and address.

HI,
I WANT TO KNOW MY BILL REPORT . MY PHONE NUMBER IS -45572873

dnd regdis mobil no 9955346080.

how r u

I want to bill report
My mobile numbers is 9789063874

my airtel sim is blocked i buy a new sim same this number but this sim is not active piease active this sim my number is 9929213321

I am getting lots of Marketing calls & Messages, I dont want to happen this in the future wht are the procedures?

I want to know the detailes of the person who using the airtel mobile No. 9895067959

Iwant to know whose account is this phone No. 9895067959. Plz provide me the name and address of this account holder

with regards

Hashir.v.a

mujhe aapna hello tune katwana hai. main iske liye kya karu

Iwant to know whose account is this phone No. 9831717076. Plz provide me the address of this account holder.

with regards,

Ankush Dutta

I want my post paid bill on my above e-mail address everymonth. My no. is 9849283127

Sir, request send my post paid bill to me everymonth on my e-mail address dhqvsp@sify.com . my no. is 9849283127
regards

dear Airtel Customer care,

my mobile number is 9945609476, 99 Rs life time plan
not Recharging succecfully its happining past 1 week
please do needful thanking you

My Airtel mobile no 9960940002. Taken from Pune(India)
I just carried my mobile abroad.I keep on getting
call mainly on your business promotion,sometime I pick up by mitake and mOney is reduced ffom my prepaid card.
I also got a mail indicating RS 75 deducted for International roaming.I have not asked for this service.
pl ensure no business promotion call is received and also discntinue roaming facilities immediately.Thanks

respected sir,
i had active mu gprs service,of RS400 pack,i want to know in this pack what free service is provide to me.my mobile no is:9860345565.
your faithfully,
narendra chaudhari.

dear sir,

i have lost 3 sim card but recently found 1 after 4 months.....i dont no its no..but i can type the sim no.it's 8991100701053800276.pls it will be kind of u to tel me the phone no of this sim.

thanking u.

I want GPRS activated on my mobile phone. I have sent SMS saying
GPRSACT on 511 but no any response has been given to my request.
I have MOTOROLA V3i handset & want to connect it computer.my Mobile no. is 9766436293.

we wish to have your dealership for colombo-15 and we want to know what are the requirments.
and we also wish you all the best

Dear Sir, URGENT
With due request I wish to inform you that I am really fadeup with your service that till date I have not received my monthly airtell bill copy for the month of NOV"07 nor any informantion from your customer care department, so that I can made the payment.Last time also when I have contacted your customer care department they told us that we have already despatched but your courier department has misplaced the same.Again they have send Xerox copy of my pervious two month bill with late fees.which I have paid in time.Again the same thing happen.
I have already inform to your customer care department if they really facing problem in sending my bill then please mail me Email ID:-parthopratim69@yahoo.co.in.
Hoping for fruitfull reply from your end.
Thanking you,

PARTHO PRATIM DUTTA
CONNECTION NO;-05224070614
MOBILE NO.09336189957 & 09795177007

dear sir/madam
my airtel phone no is 4001924(std pco no)the bill was pay after due date my phone is not good daily and daily isd my block i am seriusly complaint for airtel office but not respond no embassy no connect i am more and more facility for my phaone please help me
thanking you
asif khan

Hello,
I had taken an airtel data card (99725 32787) during September 2007 and requested that my statements be sent to my residence address at Hebbal. However I havent received even one single statement till date and I have always taken trouble to go to airtel outlet at Koramangala 5th block and make payments promptly and to avoid late payments as well.

I have also raised this issue twice and gave a written complaint as well but the manager at that outlet threw it in the dust bin right in front of me. This clearly is not acceptable from service, ethical, business, humanity perspectives. This also clearly depicts airtel's incompetency to carry on existing and any further business at a local and global level as well.

If aritel wishes to increase tariff rates I am sure it can do so and customers would not really mind paying more but this approach of not sending statements and deliberately collecting late payment fees is pathetic and a cheap business strategy which I am sure would not be practised by any business/organization in any part of the world.

I am sure this will just be another comment on your reviews but I somehow feel there is at least one sane person working at airtel in India who would at least look into this. If you read this completely you are definitely meeting customer expectations and any action on this from your side would be a "customer delight". You are an innovation to the service Industry :-)

Sir,
I am U r reteler in katghora Distt-korba (C.G.)
& i have some problam in my distributer so pls chek the the distributer

Iam a prepaid customer my prepaid cellno is 9967996715 this is a Gid sim & sim num.is GID-A 8991920000115630146. I have taken a duplicate sim from your thane(W) gallery MR.Rajeshjethwa has given me that sim but that sim is not activated & i went to your gallery&contacted on your customercare num;121 several times but there is no response from your representative at all & my sim is not in use from last one month.the persons sitting on the chair in the gallery they dont have any kind of reply that why all this problems are happening.So pls i request you to pls activate my sim as soon as possible. for any assistance pls call me on 9967994009.

THANKINGYOU,

SUBHASH SINGH

i am a airtel user in delhi now shifting to mumbai....

i need to know some of the plans in mumbai....for a cheaper local & std call rates especially for airtel to airtel. & others..
i there any good jodi offer...

could you knidly breif me about the airtel's landline services...

hello
my mob.no 9975789171, on 11dec.at11pm. there r cut theRs.70 from my balance. can u give any idea about that.

sir my mobile no is 9989742920 iam an hyderabad customer my balance of 50 rs were deducted on november 30 while i downloded the hello tune and i did not got the hello tune i downloded it through the procedure of song cathcher so the team leader and senior officals said that they will refund my money back it is 13 days iam calling regularly 5 times 2 the customer care but my balance has not been refunded so plz take some action

Respected Sir,
I have received your bill dated 28th Nov'07 on 5th Dec'07 for Rs.3,593. I have paid the amount by cheque no.408837 drawn on Canara bank dated 7th Dec'07 for Rs.3'593.
To my surprise I have noticed, you have charged Rs.2,725 towards SMS charges. In this connection I write to inform you that I have not made 273 messages but i have hardly made 50 messages. Therefore, I request you to verify the same and send me the details of messages made by me. Your early action in this regard is highly solicited.

Thank you,
yours faithfully
Arun Kumar
9845379903

hi
i (Ansuman Satpathy)is having a prepaid connection of airtel from last one an a half year the number of which is given below. the reason of writing this is some of the agents of your office are doing fraud in case of collecting money for different reasons such as pre to post migration and so .i myself is a victim of that. one agent of yours named aslam came to my place to collect documents and 600/- ruppess cash in order to get my number converted to postpaid .this happened after a talk with one of your executive via phone to do the same .After recieving the documents and money from me the executive said that they generally dont provide with any repiect for the same and what he can provide me with is only a copy of the application form.he has colleceted this on 3rd dec 07 that is on monday and after waiting back for 10 days on 15th dec 07 when i went to ur communication centre they told me that its a fraud that happened.
the question is not of 600 hundred bugs the main thing is there should be some kind of security that might lead to both customer satisfaction as well as mutual faith .i have given the request for another pre to post migration on 15th itself .but please do the needful to trace the person or the share holders to be a little trust worthy.i believe you people will take care of the same and revert back to me as soon as possible.enclosed with a soft copy of the form that your agent has given me having his and his offices number on it .

waiting back for your reply


Ansuman Satapthy
cell no 09967419958
9833530790

sir
i buy airtel card and i want to use airtel live,but how to use i cant understand, i have k800i sonyericsson mobile so kindly request to you how to i activate airtel live?my mobile no:-9725325952
p.z reply me
i wait your reply
akilshaikh

MARA PASE BLACKBARRY PHONE CHE ANE HAVE MARE TE PHONE MA HUTCH NU SIM CHALAVU CHE TO TENA MATE SU KARVU REPLY FAST

Sir,
I would like to get the name and address of Cell user no.9974433672
Thanks

Vinay kumar
9979869033

SIR

MY BILLING SYSTEM IS AVALIABLE ON MY EMAIL EMAIL ID IS NIKKY_JOHRI@YAHOO.CO.IN MY AIRTEL NO IS 9997597354

DIVYANSHU JOHRI

my airtel no is 9829938691 with LG B2060 .it is purchased from udaipur rajasthan in Rs 2399,on 8 dec 2007 ,But still I couldn't get my 2399 free minutes,
airtel costumer care promised me to solve the problem
within 48 hour ,
but there is no any responce till.

i requested for the airtel 1323 internet plan.& asked from one of your customer care employee tht is there is any hidden cost apart from that & she replied NO.i again asked the same question because i know that company actually says that u have to pay only this much but actually u have to pay more than that.but the answer was same NO.
But when my bill came it was 1472.when i call to custemer care- the answer was that additionl 162 rs. tax is also included.then i asked to that employee that u said me earlier that only 1323 rs. charged &u not informed me abt this tax.he replied everybody knows that tax were charged.now i want to ask one question to u that if suppose i am a new user of airtel so how i know that.this is completly a case of fraud or giving wrong info.
the next incident happen with me is that i requested for 300rs.landline instrument exchanged.&wnted to activate caller ID in that.one of ur custmer care employee said that u have to pay no charges for that but when bill came the charges of id was there.again i suffer frm wrong info.

the above complaint is given by me & my no.is 0731-4036021

MY NO.IS 9974310664.
I M FROM VALSAD,GUJARAT.
MY SCHEME PERIOD WAS APRIL-07 TO APRIL-08.
YET YOU DISCONNECT MY SCHEME ON 24th DECEMBER-07
I WANT TO KNOW WHY?
PLEASE REPLY IMMIDIATELLY.

Dear Sir/Madam
This is Mr.Roopal and my Airtel number is +91 9972021499 .I have already submitted my request for changing my connection which is currently postpaid to prepaid and the formalities for the same has been done long back.Your executive has also promised that the job would be completed as soon as i make my next payment and i would retain the same number without replacing the sim.Its been quite a long time since your executive got back to me regarding this issue . This morning i visited the Airtel outlet in Rajajinagar opposite to Navrang theatre to get my problem solved but to my surprise i found out that the procedure is totally different .As per the executives there i was told that i would have to replace my sim and the activation the
same would take 4/5 working days which is much more on a higher side when compared to the promise made by the
executive who visited me earlier.I am totally confused with the whole procedure and i am not happy with the service in the outlet or the response i got from the executive who attended me . I have been associated with Airtel for more than 5 years and i have never had any issues for the last 4 years .From the past 1 year i have been experiencing a very bad response from the company .Eversince i got my new number i have been facing problems from the same outlet wich i have mentioned earlier.Every second Customer walks out with a dissappointment on his face from that outlet. I too felt the same when the executive told me that the stock
of sim cards are out of stock and this was not the first time i got to hear the same problem. I myself
have faced this problem quite a few times.I am sorry to say this, if not attended to my problem at the earliest i would like to discontinue my 5 year old relationship with Airtel.Waiting for a fast and positive response.

Thanking You
Roopal

Hi I want the hello tune code for the song aankhon me teri ajab si ajab si from the movie OM SHANTHI OM

Dear sir/mem
I want the information about a mobile number who is send me some adult message on my mobile. The mobile no. +91 9929232328 where from messages send. I want Information about this mob. no. Please help me

my number is 9898292880 and i request to u that please cancel my reverse miss call facility permently

Hallo,
Sir/Madam

My number is 9845310484 this i9s prepaid connection, i want to activate hallotune from the tamil movie,film name is PADHIKADHAVAN its acted by RAJINIKANTH OR Kannada Movie SIPAYE Which is acted by RAVICHANDRAn. plz help ifts possible

I have availed the recharge facility of one year by paying RS.555/- on 10-02-07, my airtel NO. is 9949057391, but by mistake the ammount was cridited to the NO.9949075391.The complain to this regard was loged by the dealer on 10-03-07,comp.NO.1134488714.Even after contacting to the authorised person by my-self & by the dealer of "OBEROI" so far no action have been taken to restore my ammount.I have again paid RS.555/- on 13-02-07, which is also going to be expired on next month.
It is my request to you to look into the matter so as to restore my ammount after your official deductions.

Hello,
Sir/Madam,

My mobile no. is 9902958559. I want u to cancel the subscription
on Airtel Live as I am not in need of it. Even I sent the message to the sender to cancel the subscription for my mobile. The other thing is to cancel the Web access to my mobile. Previously I cancelled it but from past 2 week once again it has got activated. So pls cancel the access of web to my mobile.

Hello,
Sir/Madam,

My mobile no. is 9892745950. I want u to discontinued this number and all related documents immediately as early as possible.