Do you have a bad apple that works for you? You know the one - always complaining, always negative, always late for work... You get the picture. And if you do, have you talked to this person about their attitude and behaviors? If not, your whole business could be at stake. Did you know that person is spreading energy that is not conducive to good business and your company could be experiencing a "failure of the last mile"?
Ramit Sethi talks extensively about this topic in his latest post at I Will Teach You To Be Rich:
"...the last mile is the last point of contact to a customer.
You can find last miles everywhere in business and personal life: A restaurant will have a beautiful dining room and expensive cutlery, but if the server is rude, the whole experience is ruined. There's been a failure of the last mile."
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