I really do think that all universities and colleges should have a business class devoted especially to customer service. Marketing, business law, and economics are great classes, but it's customer service that can make or break us in business.
Enter Customer Service Academy at the Tacoma Community College that offers an actual "Customer Service" class along with other courses related to customer service like "Attitude in the Workplace" and "Conflict Resolution". How exciting is that!
We all work in some form of service, even if we're not working directly with customers. I would hope that other schools will realize that customer service and interpersonal relations are skills that are essential in all workplaces.
» And The Customer Service Revolution Begins... from CustomersAreAlways
It's funny how things start to "pop up" when you talk about it. You know how when you talk about or think about a person and the next day they call you? Yesterday I talked about Customer Service Academy and... [Read More]
Tracked on: March 25, 2006 6:07 PM | Permalink to Trackback