Devoted to customer service and the principles of exceptional customer services

• Advertising limited time offers of free or reduced rate digital cable packages without adequately disclosing to consumers what the actual price of those services would be during and after the promotional period;
• Promoting Comcast's higher priced digital packages, like its "Digital Gold" video programming, without disclosing to consumers that they could purchase less expensive digital cable packages;
• Overstating the number of channels available on digital cable packages by failing to distinguish among video, music, and pay-per-view channels, and overstating the capabilities or benefits of Comcast’s "On-Demand" and "Digital Video Recorder" services;
• Hiding material terms and conditions from consumers in difficult to read fine print, in violation of the Attorney General's advertising regulations;
• Advertising "free" installation, but then charging consumers for installation, and requiring them to redeem coupons or vouchers to receive an installation credit.  In some cases consumers were unable to receive the "free" installation as advertised;
• Charging a $5 monthly rental fee for a converter box and remote control, even for consumers who did not need the converter box and remote to get their programming.

With this settlement, Comcast has agreed to improve their customer service, advertising, and marketing. 

Source: The Office of Massachusetts Attorney General: Tom Reilly