You know when service is getting bad when fast food workers start to attack customers. A Burger King drive-thru worker, Michael Perez, allegedly burst into a rage and attacked two customers in their car. The camera surveillance caught him climbing through the window to get to the customers. According to Perez, one of the customers was making racial comments, which the customer denies.
This is why I think any person that applies for a customer service job should undergo personality tests. I don't care if you're hiring a fast food service worker or a cashier at the gas station - you really need to be careful who you're hiring. Of course, these types of tests cost money, so most companies don't want to spend the money. And so, customer service will continue to decline....*sigh*
Give me a break, do you really think the customer service person jumped through the window without provocation? Of course the customer is going to deny using racial slurs, who would confess to that? Besides, how can they sue Burger King if they admit guilt? Being in customer service myself, I see it's not uncommon for the customer to lie, it happens more often then not. The CUSTOMER IS NOT ALWAYS RIGHT, IN FACT, THEY'RE QUITE OFTEN RUDE AND CONDASCENDING!
Posted by: Anonymous | April 11, 2006 11:20 AM | Permalink to Comment