Devoted to customer service and the principles of exceptional customer services

I was at a Best Buy for almost an hour last night and no one even said "Hi" to me. Several employees walked right by me. I passed others just chatting with each other (at least they enjoy each other's company) as customers glared at them, trying to get help telepathically, I guess. Best Buy announced their Jack & Jill initiative last year, and they've been hyping it up ever since. As a customer (or to be precise, an ex-customer) I think their time, money, and energy would have been better spent on getting their people to just say "Hello".

It's funny you should say that because I was just thinking about my experiences with Best Buy. At the store I frequent here in San Diego I am always greeted when I walk in the store.

This goes back to hiring and training the right people and making sure that your people are consistent in all that they do. It's that one instance, that one neglected greeting (and it only takes one), that can have a huge impact.

And yes, greeting is the most important thing!