I know that some of us just need a job and will take anything just to make some money, but there are some things you should ask yourself before applying for or accepting a position in customer service:
Do I have a PASSION for helping people? Working in customer service is easier said than done. You will be helping people ALL DAY LONG and if you don't have it in you to be helpful, then pretty soon you'll begin to feel burnt out.
Do I have prejudices that need to be addressed? You'll be working with many types of people and everybody is unique in their own way. Can you handle dealing with different types of personalities?
Am I energetic? A position in customer service definitely requires energy. In certain positions, you'll be standing up for long periods of time. Irate customers will steal alot of that energy as well. So, stock up on brain food and energy!
Am I HAPPY? Happy people do very well in customer service. People who have many issues in their personal life that bother them tend to carry it over into the work place. Sure, we all have issues in life, but how do you cope with them? Do you let it eat you up inside and do personal problems affect how you carry yourself and interact with others?
» Contributing To Society from CustomersAreAlways
In this week's issue of Business Week, there's a little blurb stating that 27% of undergraduates say "contributing to society" is a top career goal. I feel a sense of relief that today's youth is still thinking about how they... [Read More]
Tracked on: May 10, 2006 3:24 PM | Permalink to Trackback