"ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research."
Connect with other professionals in customer service through the International Customer Service Association (ICSA). Currently there are fifteen chapters of the ICSA in the U.S. and Canada with the headquarters in Chicago, Illinois. Membership costs $245 a year.
ICSA offers a plethora of resources including articles, reports on industry trends, technology, and newsletters. There are also two certification programs, Through the Customer's Eyes Program and Certified Customer Service Professional (CCSP) Program.
Call Center Week 2006 will be hosted by ICSA from June 12-15 at The Venetian Resort Hotel Casino, Las Vegas, NV. For more information, visit the website: icsa.com
hi,
i want to become a member in the ICSA, please advise.
Thanks,
Faraj matar
Posted by: faraj matar | February 14, 2007 4:06 AM | Permalink to Comment