Devoted to customer service and the principles of exceptional customer services

I love to read about creative people in action. 

I love businesses that take risks. 

And I love the leaders who will try new things to get customers...

I came across Jeneane Sessum's blog where she blogs about business people having a meeting in a coffee shop - particularly a guy who is also a poet:

"The next guy is a little bit freaky. He's talking about customer service and he just said:

'Roses are Red
Violets are Blue
I don't sell anything
Here's what I do...'"

I view it as a different and creative way to get people's attention :)  So, when it comes to customer service, are you the creative person?  The person who'll take risks?  The person who's a little bit freaky?