It's funny how things start to "pop up" when you talk about it. You know how when you talk about or think about a person and the next day they call you? Yesterday I talked about Customer Service Academy and thought how great that would be if other colleges and universities started implementing customer service courses into the business curriculum... And today I read an article that says The Cable Center in Denver just received a $2 million endowment from James M. Cox Foundation (Cox Communications). A new program will be created called the " Cox Customer Experience Initiative" at the University of Denver's Daniels College of Business.
How grand!
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