Devoted to customer service and the principles of exceptional customer services

i am a man of 60 years, i have eaten at various IHOP resturants over the last 30 or so years. i always order pancakes with eggs.

today in Ft.Walton Beach, Fl. my groupe consisted of 5 people. three of us ordered three pancakes and three eggs. the eggs were to be over medium.

it took more than 30 minutes to get the meal, and no the place was not overcrowded. this was by far the worst meal that i have ever had in any resturant in my entire life. the pancakes were old and cold. it was almost like trying to eat paper. the eggs were cooked hard and cold. not just mine but all three. my brother ordered a BLT and he said that the bread was stale, my cousin ordered only tost and bocon and guess what, the toast was burned.
all of our bacon was very tough and cold.
there is no doubt in my mind that the meal had been sitting in the kitchen for a long time.

i informed the waitress that the meal was bad. actually i told her that it was terrible and not even worth throwing away.
she discounted me one meal. the problem is that out of loyalty to IHOP we bypassed 4 seperate Waffel Houses, a Denney's and a large number of other eating establishments and you stole time from us as well as a meal.

i can see no reason for my family to ever return to any IHOP in the future.

Just wanted you to know. I am not a regular customer of Ihop. That said we had a good experience in Elyria at store 5507. All the people we friendly, and helpfull. Ashley Schaal our sever was friendly and funny. Our food was hot and served quickly. Our drinks were kept filled and we were checked on alot. Thank you for a nice time..

I sent this twice to the IHOP customer service sight and never received a reply....the form said that IHOP would respond in 48 hours. Not! Thanks for the chance to share. Mary

Subject:IHOP
Date:Sunday, October 28, 2007 11:29:11 AM
[View Source]

On Saturday my friend and I went to IHOP to have brunch. We arrived at 10:20am. At that time several waitresses were standing around the cashier's desk. It was asked who's next (meaning which waitress was up next). We get seated by our waitress, Karen. She asked us for our beverage order. No problem we received the coffee quickly. We waited for our waitress to return to take our order for awhile. We could see her talking to another waitress that was being a hostess at the time. Finally Karen (our waitress) came over and took our order. This was about 10:35. We waited and then need more cream for our coffee, was able to catch Karen to ask for more cream. 10 minutes went by no cream. So my friend whom I was treating brunch to got up and got a cups of cream from an empty table. Then we watch as our waitress worked the cash register, also doing the hostess job. In the meantime we waited. Finally at 11:00 we asked for the manager. The Manager never came but another waitress came an d was very nice and helpful. We told her that we have been here over 40 minutes and people that came in long after we did were eating and we would like our food. It was just minutes later when we received our food. The eggs and hash browns were cold. We ate them anyway since we were very hungry. Not once did the Manager come over to our table. I'm not sure what the problems are in this restaurant, but I would venture to say that if they had a full time cashier and hostess that this would relieve the waitresses to be able to do their jobs.
Your motto is to "Come in hungry and leave happy". I am sorry to say that did not happen with us. Our brunch cost us $23.00 plus tip (I tipped the waitress who cared enough to bring our food).
If I ran a resturant I would like to hear feedback from my customers. I hope you appreciate my feedback. I have no complaints about the quality of the food. As with other IHOP restaurants I have visited, the food is delicious.
Thank you for your time, Mary Pabst

Went to the IHop at Shawnee Mission Pkwy & Antioch Friday night--It was not good--Flies all over the inside winodw where we were sitting. The watiress offered us a menu to swat them with-Our food was just plain cold - had been sitting in the window for a while my toast had all ready curled on the ends and was cold. The place was not very clean--should have walked at that point but didn't.Never came back to offer any re-fills and brought cold maple syrup for the all ready cold pumpin pancakes. Just a bad visit all around

I just went to IHOP in Gulfport Mississippi. The service by our wait staff was good. The problem I
had was that I ordered the International Passport,
with the French Crepes. They obviously did not have
the Orange Marmilade, so just watered down the little
left in the jar. My crepes were floating in the water
and orange peel. The eggs scrammbled were cold, and dry
like they had been cooked earlier to serve at will. They were even dry around the edges. I asked that the manager come out to see what was served to me, and the qualilty that was lacking, but he/she refused. The whole experience was lacking....I have to say. What is
going on with IHOP, use to be the quality and service for a quick cheap breakfast you could count on.....