Devoted to customer service and the principles of exceptional customer services

One of my favorite airlines to fly is Southwest Airlines, not only because they have great fares, but there aren't seat assignments - it's basically first come, first serve.  Plus, the nuts are yummy!  (I'm so easily pleased, you know). 

I have a friend that works for United and although the idea of flying all around the world for free is quite exciting, I don't think I'd trade with her.  Airline customer service is tricky... and as a customer you have to deal with booking agents, check-in agents, and flight attendants.  When something goes wrong with one party, you tend take it out on the others.

Rob Millers at The Airline Hub, gives us some things to keep in mind when dealing with airline customer service reps:

1.  Be NICE!  It probably is not their personal fault in regards to your issue or problem.  If you are nice they are more willing to help you out.  People can tell if you are mad, angry, happy, pleasant, or whatever your emotion through your voice on the phone. 

2.  Keep in mind it is a business.  They have to follow the rules. Do not ask them to bend the rules "just for you." This could cause more problems in the long run.  Do not try to get out of paying fees.  Most of the time frequent fliers get more perks but do not expect the airlines to give you special treatment.