« Service for Corporate Clients | Main | Hi, How Are You? »

Feb 1
Who's to Blame?

Is customer service dead? I've asked this question over and over for the past couple years. With the exception of my recent experience at Black Angus, most of my encounters with service people has been all but exceptional. What could it be? Is it that more people are just generally unhappy nowadays? Are companies not emphasizing the importance of service? Do people just not care?

I don't put all the blame on the person providing the service. Nowadays, it's not uncommon for a customer service rep to have more than one responsiblity. Sometimes they are just given too much to do which leaves the CSR feeling overwhelmed and stressed. Companies are expecting more from their CSR's and want more done in less time. This may produce feelings of resentment in the CSR's thus leading to negative attitudes towards fellow co-workers and even customers. I can certainly relate to this.

When I was a Store Manager for Wet Seal, there were days when my To Do list was so long that all I focused on was getting things done. My service to customers sometimes suffered and sales dwindled.

In retrospect I realize that if I had focused more on service, my sales would have been higher. What company doesn't like more money? It probably would have overshadowed the fact that I didn't get anything done :)

So, back to this idea that customer service is dead. Who is to blame? Is it the company that wants more done? Or is it the CSR who can't focus on what's most important? Things that make you go Hmmmm.....


0 Comments/Trackbacks




submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Service for Corporate Clients | Main | Hi, How Are You? »

Advertise

Related Resources

sponsored ads



subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

Alltop, all the top stories

BlogBurst.com


Successful and Outstanding Blogger
QAQnA Mug Club

Stats:

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



CustomersAreAlways is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb