If you feel like heading to Bermuda this spring, you can take some seminars that can help improve your customer service skills. Laura Boyd-Brown, President of Sapient Management Consulting, will be on the island to lead two different courses: Professional Development for Managers Level 1 and Diploma in Excellence in Quality Customer Service Level 1.
Course topics will include understanding customers, the importance of interpersonal communications, the basics of customer loyalty, remaining positive in a negative environment and coping with stress. The seminars will take place March 15 & 16 from 8:45 a.m. - 5pm each day. The cost is $485 for members and $535 for non-members of the Bermuda Employers' Council.
Laura Boyd-Brown has more than 20 years experience in the business world. Her company, Sapient Management Consulting, focuses on business strategy, organizational effectiveness, work process innovation, and skills development in human resource related issues.
For more information about the seminar and Laura Boyd-Brown, visit BEC's website:
http://www.bec.bm/
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