Genesys announced today that Travelocity has implemented Genesys 
contact center solutions, including enterprise routing and computer telephony integration (CTI). Integrating the Genesys solutions with existing Travelocity system will give Travelocity the ability to provide more efficient customer service.
“Travelocity is committed to being the traveler’s champion – before, during and after a trip,” said Lesley Harris, Vice President of sales and customer care, Travelocity. “We are constantly striving to measure success based on service levels and customer satisfaction. Genesys CTI and Genesys routing capabilities have made a difference in delivering personalized customer service to Travelocity customers.”
Genesys Telecommunications Laboratories, Inc. Genesys, an Alcatel company, focuses on providing software for contact centers. For more information visit: www.genesyslab.com.
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