Devoted to customer service and the principles of exceptional customer services

Over at the Customer Development Center,Tim Whelan provides a very thorough explanation of CRM with the pros and cons of using it in your business.  He recommended reading an article he wrote, "What Business Management and Owners Should Know Before Acquiring CRM" which helped clarify for me what exactly CRM is and the challenges it faces in today's tech-induced world. 

After reading Tim's article, I realized just how little I know about CRM and the impact it's had on businesses.  As much as some IT engineers would hate to admit, technology is as flawless as the humans who designed it. 

Thanks, Tim, for your insight!  Find out more about Tim and the Customer Development Center "CDC" by visiting: http://www.customerdevelopmentcenter.com