A man by the name of Paul M. English is starting a grassroots 
movement to change the way businesses do customer service over the phone- or should I say, go back the the old school ways - when humans actually helped us.
Paul's website, Gethuman.com, is famous for the customer service cheat sheet - the Get Human Database - which lists ways of getting a human customer service agent when you call a company's 800 number.
The Get Human's mission is to:
"...demand high quality, prompt, human customer support, by friendly, qualified people who we can understand, and who can handle our call without putting us on hold or transferring us again and again...."
You go, Paul!
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