Yesterday I complained about reading bad customer service stories a
ll the time....and I guess I spoke too soon :)
Well, Sears, today you receive the award for...
Monday's Good Customer Service Story!
Today's tale is told at FreeMoneyFinance. After reading the whole story, I wouldn't exactly call it great service, but hey - there's some good to it. If you can't read the whole story, just scroll down to the ending - that's where the "good" part is:
"Sears gets it when it comes to customer service. Taking care of the customer in this way is what I expect from a company I do business with and I'll shop at Sears in the future even more because I know how they handle problems. This stands in stark contrast to how many companies handle customer service"
Sears servie wahta joke. have taken two days and now must sit around on a Saturday incase the Sears repairman might make it between 8:00am and 5"00 pm. Yhe time I time I have wasted i taking time off work I could have paid made a good down payment on a new TV. the pone calls got me no satisfaction. I would seel my stock in Sears if you have any. They surly are a dying company hat only cares about you when they are making the sale- after that they could care less. I got screed on the service. what service
Posted by: Dana Morgan | January 19, 2007 6:56 PM | Permalink to Comment