Devoted to customer service and the principles of exceptional customer services

Netflix IS treating every customer fairly. Is it really fair to let one percent of subscribers hog 90% of the movies? That's what so-called "throttling" is meant to rectify.

Becky,

I can see the situation from both sides. I can't imagine someone watching so many movies in one month, eh?

~Maria

Whether Netflix's business practices are fair or not the AP article has made the public aware of what's going on. As a result, consumers can make a better decision if Netflix is right for them.

Customer service is an interesting subject. My hospital recently made everyone attend service excellence workshops. We want our customers to be satisfied with their care. It's fascinating that Netflix deliberately treats their customers worse if they don't bring in enough profit.

Manuel,

I heard that recently Netflix changed their terms of service, which, I guess they're entitled to, however as I've said many times - they really should have thought about this before they started the company.

Oh, well - you live and you learn!

~Maria

We definitiely experienced throttling from Netflix. Netflix invited us to try their service free for one month, which we did. We loved it. Great selection, very fast turn-around on the movies. We signed up.
About 2-3 months into our paid subscription, the time we were waiting to get our movies delived was easily doubled, and some times tripled from what it had been in the beginning. My main complaint is that during the free trial period, they empressed the pants off us, then once they had us paying for the service, the service went way downhill.