A couple days ago I wrote about how word of a negative customer service experience can travel at the speed of light....
Today my friend, Karyn, tells me a story of when Sears accidentally gave her a negative credit rating. She wrote to Sears to try to get it fixed, but the company ignored her request. Karyn was furious that Sears wouldn't fix something that was their fault so she went to numerous online forums to complain about Sears.
"Help Me Because Sears Won't!!"
This is the headline Karyn used for her postings. Well...wouldn't you know it, she receives a letter from Sears very soon after her postings. The company fixed the problem and her credit with them is back to current. Could it have been a coincidence?
I sometimes forget how great the Internet is. Little did I know how many consumer advocate websites and forums there are out there. I found a few that may be of interest:
I'm not a big complainer, but justice must be served! :)
» Speak Up! from CustomersAreAlways
"I can't stand talking to these automated answering machines!" my friend exclaims. But does he try to do anything about it? No - writing a letter to a company telling them how they can improve their service is too much... [Read More]
Tracked on: February 5, 2006 10:52 PM | Permalink to Trackback