If you're just starting out as a customer service rep, or looking to improve your customer service skills, there are many companies that can provide training for you or your employees:
- Telephone Doctor - Founded by Nancy Friedman - offers on-site training, videos, a free newsletter, and more
- ProEdge Skills - Customer service seminars, subscribe to their ezine, read articles
- Impact Learning - Training for call center representatives, supervisors, and technical support; Also offers email training
- Enterprise Media - Offers customer service training videos - some with a twist of humor
For me, good training includes plenty of role playing and reading. You can't really learn anything until you actually do it...
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