I always say that it's what you know, not who you know. This 
philosophy carries over to customer service as well. Learning and reading as much as you can about customer service will give you the advantage over your competitors and dramatically increase your sales. There's so much to learn....
- The Customer Development Center offers a free newsletter and a report revealing the 10 secrets to increasing your profits by 50%
- Service Quality Institute also offers a free newsletter in addition to many customer service training programs. If you sign up for their newsletter you also get a copy of their book, Loyal For Life
- Perceptions & Realities offers a plethora of articles on all topics of customer service
That's just a handful of the many resources out there. Get to reading!
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