The goal as a company is to have customer service that is
not just the best, but legendary. --Sam Walton
The longer you wait, the harder it is to produce
outstanding customer service. - William H. Davidow
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. -- Jerry Fritz
Forget about the sales you hope to make and concentrate on the service you want to render. -- Harry Bullis
The above quotes came from a great customer service resource website called Customer Service Point. Marjan Steneker, Customer Service Point's owner, offers a free customer service newsletter, articles, books, a great definition of CRM, and a wealth of knowledge on business.
Hi Maria,
Thanks for the compliment! Your blog is a fun read also.
Kindred spirits!
At your service,
Marjan
Posted by: Marjan Steneker | March 31, 2006 8:41 AM | Permalink to Comment